Doctors and Staff: Training for the Next Level of Healthcare Leadership

Healthcare leadership and teamwork are being redefined—for greater efficiency and better outcomes—with an improved, collegial and patient-centered care ivery pathway. Doctors, staff members and other providers and professionals are investing in training for the next level in organizational and individual leadership. The challenge, however, is that the traditional hierarchy is slow to change. Some organizations,…

The Lucrative Difference Between Boss and Leader

As we visit with doctors and healthcare practices around the country, it’s usually easy to sense excellence in organizational leadership…or problems. Fortunately, the good examples shine through with a culture of talented people—the doctor, management and staff—working in a positively charged atmosphere that you can almost feel in the air. But then there are the…

Perspective: The State of Patient Experience [Podcast]

[Leadership Podcast Series] In this conversation with Stewart Gandolf, CEO of Healthcare Success, Dr. James Merlino, president and chief medical officer of the strategic consulting division at Press Ganey provides an insightful perspective on healthcare’s evolving landscape, significant leadership issues and the state of patient experience. Prior to joining Press Ganey, Dr. James Merlino—also a practicing surgeon—was…

Pick a Horse and Other Sage Advice About Leadership Decisions

In our previous post about the strangest form of Analysis Paralysis, we wrote about doctors and others who seem to enjoy being a healthcare marketing spectator…but they never venture off the siines and actually get into the game. From time to time we encounter a similar sort of marketing malady where a physician or administrator…

Marketing-Smart Leadership: When an MD Needs to Think Like a CMO

Physicians are extremely well trained in their profession, with years of education and years in practice. And at some point in their career, it becomes apparent that medicine is a profession, but healthcare is a business. Often, the doctor is the business…the product…the service provider. He or she is the CEO (Chief Executive Officer),…

Why Organizational Leadership is Plural, Not Singular

Roughly 100 percent of all physician offices are busy places. But you only have to lo at the monthly statement to know that activity isn’t the same as productivity…or profitability. Regardless of the size or type of the healthcare entity—from practitioner to medical group—a revealing characteristic of success is a reflection of leadership in the…

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