Harvesting the Collective Patient Experience

[2014 Cleveland Clinic Patient Experience Podcast] In our continuing series of leadership interviews, Lonnie Hirsch of Healthcare Success talks with Dr. Joseph Bianco, family medicine physician practicing in Ely, Minnesota. Dr. Bianco will be speaking at the Cleveland Clinic Patient Experience Summit on the topic of: Patient & Family Advisory Councils: Harvesting the Collective Patient…

New Era of Healthcare: Transparency, Candor and Pointed Questions

[2014 Cleveland Clinic Patient Experience Speaker Podcast Series] Stewart Gandolf of Healthcare Success talks with Leah Binder, President and CEO of The LeapFrog Group. “It’s a new voice that is starting to emerge for the healthcare consumer,” according to Leah Binder, President and CEO of The LeapFrog Group. In Stewart Gandolf’s conversation today, Leah talks…

Leveraging the Power of Peer Coaches, Role Models and Grassroots Champions

[2014 Cleveland Clinic Patient Experience Speaker Podcast] In our continuing series of leadership interviews, Lonnie Hirsch of Healthcare Success talks with Shannon Morris, Service Excellence Manager, Children’s National Health System, Washington, DC. Shannon will be speaking at the Cleveland Clinic Patient Experience Summit on the topic of: The Power of Peer Coaches: Leveraging the Grassroots…

Leadership First, and other Critical Lessons to Improve Patient Experience

  [2014 Cleveland Clinic Patient Experience Speaker Podcast] In our continuing series of leadership interviews, Stewart Gandolf, CEO of Healthcare Success talks with Dr. James Merlino, Chief Experience Officer and Associate Chief of Staff for the Cleveland Clinic. A fundamental success factor for improving patient experience in any organization is a “from-the-top” mandate, Dr. James…

A New Mindset: Partnering with Patients as Never Before. Patient Experience Summit Podcast

[2014 Cleveland Clinic Patient Experience Podcasts] In our continuing series of leadership discussions, our guests today are Julie Moretz, Associate Vice Chancellor, Patient- and Family-Centered Care, University of Arkansas for Medical Sciences; and Kathy Vermoch, Patient Experience Leader and Project Manager, UHC (formerly University HealthSystem Consortium). This upcoming Summit presentation is titled, Successfully Partnering with Patients and…

Empathy and Innovation Summit: Reducing Compassion Fatigue Using Spiritual Texts [Podcast]

[2014 Cleveland Clinic Patient Experience Speaker Series] In today’s interview, we spe with Chaplain Linda S. Golding of New York-Presbyterian Hospital as a preview of her upcoming presentation at the 5th Annual Patient Experience Summit in May. Her talk is titled, Reducing Compassion Fatigue and Building Cultural Competence Using Texts. Following a 30-year career in…

Care Delivery Trifecta: Improve Patient Experience, Outcome (and Decrease Cost) [Podcast]

[2014 Cleveland Clinic Patient Experience Speaker Series] In our continuing series of leadership discussions, Pamela Greenhouse, Executive Director, PFCC Innovation Center of UPMC, previews her Empathy + Innovation Summit presentation. The title of her talk: Patient and Family Centered Care Methodology: Improving Experiences and Outcomes While Reducing Costs. The “trifecta in care ivery” is the…

Cleveland Clinic Panel: Patient Engagement is Essential to Healthcare Mobile Apps [Podcast]

[2014 Cleveland Clinic Patient Experience Speaker Podcast] In our continuing series of leadership interviews, Stewart Gandolf, CEO of Healthcare Success talks with Wayne Guerra, MD, Co-founder of iTriage, a popular mobile healthcare app. Dr. Guerra will be participating in a panel session titled, Game Changers in Mobile Apps at the 5th Annual Patient Experience: Empathy…

Medical Grand Rounds: The Impact of Patients’ Perceptions of Care on Physicians [Podcast Series]

[2014 Cleveland Clinic Patient Experience Speaker Series] In our continuing series of leadership interviews, Maureen Fagan, Executive Director of the Center for Patients and Families at Brigham and Women’s Hospital previews her Empathy + Innovation Summit presentation. Her talk at the Patient Experience Summit is titled, Patient and Family Centered Care in Medical Grand Rounds:…

Cleveland Clinic Summit: Sharable and Scalable Patient Experience Ideas

A few weeks ago, when we spe with Dr. James Merlino, Chief Experience Officer of the Cleveland Clinic, he was loing forward to the upcoming Patient Experience: Empathy + Innovation Summit. In that conversation, he told us, “Patient experience impacts all of us, and the only way healthcare organizations can get better is to share…

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