A Patient Experience So Bad I Inadvertently Dropped the F-Bomb

Anyone who knows me personally or professionally would likely agree that I’m sort of a high-energy guy. Nevertheless, we would also agree, that heavy-handed swear words are not in my usual nature or vocabulary. But — there’s an important lesson for others in this tale, so I’ll confess to this recent, embarrassing exception. The story goes […]

How to Destroy Patient-Physician Relationships in a New York Minute

If there is one dominant factor that quickly erodes the patient-physician relationship, it is lack of respect—particularly a feeling of disrespect for the patient’s time. Patients have a limited ability to judge a physician’s clinical competence, but they do have a sense of personal self-worth that says: “My time is just as valuable as your […]

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