Is Your Hospital Brave Enough to Publish Online Physician Reviews?

A breakthrough idea can be a scary thing. The nation’s healthcare ivery system has been a sea of change in general. But particularly off-putting are the notions that sharply depart from the comfort, familiarity and predictability of traditional ways of doing things. As a case in point, we might reasonably imagine the reactions of doctors…

Perspective: The State of Patient Experience [Podcast]

[Leadership Podcast Series] In this conversation with Stewart Gandolf, CEO of Healthcare Success, Dr. James Merlino, president and chief medical officer of the strategic consulting division at Press Ganey provides an insightful perspective on healthcare’s evolving landscape, significant leadership issues and the state of patient experience. Prior to joining Press Ganey, Dr. James Merlino—also a practicing surgeon—was…

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