Have You Checked Your Hospital Yelp Listing Lately?

The crowd sourcing, user-review site Yelp has emerged as a regular reference check for people loing for hospitals, doctors, urgent care, dentists and other health and medical businesses. Notwithstanding that Yelp is a mash-up of all types of local business listings—from auto repair to yogurt stores—prospective patients frequently tap into the social networking reviews, …

Hospitals Suddenly Discover the Need for Reputation Management

Within the healthcare industry, reputation management is not new. But when the venerable Washington Post has something to say about hospitals and health systems, people in American’s capital and throughout the nation tend to take notice. An insightful Post Health & Science section article reports on “a new and urgent effort by hospitals and health…

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