Community Marketing: A Comprehensive Guide to Engaging Your Neighborhood

Last Updated on November 6, 2017 by Leslie Brooks

Compared to other forms of marketing, community marketing doesn’t get a lot of attention or even respect. In fact, truth be told, I’m a digital marketer at heart, and until a few weeks ago I really didn’t appreciate its power either. My “awakening” came when I recently had the opportunity to sit in on a […]

Building An Emotion-Based Marketing Campaign

Last Updated on March 13, 2017 by Kathy Roy Gaughran

Anyone who has been in need of medical care knows it can be a deeply personal and emotional experience. For friend, family or individual–from walking in the door to the time of discharge, people want to feel safe, respected and understood. Many hospitals and doctors promote themselves as the compassionate, caring choice that you can trust. So, as a provider, […]

Ways to Engage and Keep Your Brand Relevant

Last Updated on March 2, 2017 by Kathy Roy Gaughran

If your aim is to build an engaging, relevant brand there is one thing you must avoid: complacency. Brands unwilling or hesitant to embrace change, innovation, or advancements in technology quickly become irrelevant. Do you remember Kodak? It was a very popular photography company that sold cameras and roll film. It was built on a […]

7 Better-Branding Tips: Group Practice Differentiation

Last Updated on February 13, 2017 by Stewart Gandolf

The only constant in today’s healthcare marketplace is rapid change. Competition is increasingly intense. Group practices are the product of mergers, rollups and acquisitions. And prospective patients are confused without a strong brand message. When dynamics scramble the consumer message, consider these branding tips to differentiate your group practice. One white coat looks the same as […]

Brand Loyalty: Why it Matters for Your Healthcare Practice

Last Updated on December 23, 2016 by Niki Kaylor

The inspiration for this article came from my favorite grocery store, Publix. I was raised in the southeast, and developed a strong attachment for the chain. If you haven’t visited a Publix before, it’s hard to image what makes this grocery store different from others. Every time I walk in, I feel a sense of […]

Healthcare Branding: Answering the All-Important “Why You” Question

Last Updated on October 15, 2016 by Stewart Gandolf

The first lesson about healthcare branding has to do with setting expectations. All too often, the misguided concept of branding for a medical practice, hospital or individual provider is an overnight magic trick. The practical reality is that healthcare branding is a high-level and long-term marketing strategy. (Emphasis: long-term.) The principal investment is time—years, in fact—to […]

Be Willing to Ignore Someone and Other Healthcare Branding Advice

Last Updated on November 3, 2016 by Kathy Roy Gaughran

Change can be hard to embrace. The nation’s healthcare delivery system—which has traditionally been slow to adjust—is experiencing unprecedented reform. And with it, one significant consequence is the need for healthcare branding, rebranding or a completely new approach. The Affordable Care Act and other social dynamics have changed the fundamentals of doing business. Maybe you are […]

Instagram: Healthcare Marketing’s Powerhouse Picture Tool

Last Updated on November 11, 2016 by Stewart Gandolf

Hospitals, group medical practices and other healthcare professionals have embraced digital and social media for marketing. The standard toolbox begins a robust website, plus a Facebook page, and sometimes, a blog. Deeper plans may also include a YouTube channel, Twitter and/or LinkedIn and others. Relatively new on the scene is Instagram, which is a powerhouse picture […]

Your Brand Isn’t What You Say – It Is Who You Are.

Last Updated on June 1, 2016 by Stewart Gandolf

[Series Installment] When you begin to develop marketing ideas for hospitals and healthcare providers, you bump into some apparent contradictions to be sorted out. There’s the business of consumerism, for example, where traditional patients have become (or are rapidly becoming) informed consumers, newly empowered to make their own health care buying decisions. The medical purchasing […]

The Disheartening Dyssynchrony of Hospital Marketing and Operations

Last Updated on November 2, 2016 by Paul Rosen

[Guest Post by Dr. Paul Rosen] I took my kids to a Philadelphia 76ers game a few weeks ago. The Sixers lost to the Boston Celtics. The Sixers have been doing a lot of losing actually. They finished the season with 10 wins and 72 losses, giving them the worst record of any team in […]

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