In one intensive day our Ten Secrets to Great Customer Service can help you give your staff the skills they need to turn patients into raving fans and keep them coming back.
The persistent myth about good customer service is that it requires a lot of on-going training to be successful. At Healthcare Success we’ve busted that myth over and over across the country in large and small healthcare enterprises.
The fact is we’ve probably worked with a facility or an office just like yours.
This one-day intensive session is called Ten Secrets to Great Customer Service and it is taught by some of the nation’s leading healthcare customer service trainers. In fact we’ve been teaching the proven techniques in this program with great results throughout the U.S. for more than ten years.
At your location we will teach your staff how to create a memorable patient visit each and every time in just ten seconds or less. But equally important we will work with your staff to identify and break through any “team” issues that may be holding them back from building great relationships with your patients.
Here is a sampling of what will be covered:
- How to create more compliant patients to help increase your productivity
- How to use “Secret Words” to generate positive word of mouth
- Ways to increase job satisfaction through personalized service
- Secrets to reduce office politics by creating a team service environment
- How to create raving fans out of both patients and caregivers
- How to take the “wait” out of the “waiting” room
- Keys to convert a rude, upset, even profane patient into a compliant one
- How to improve your online ratings from healthcare websites that are grading you
- How to respond to the “Internet Patient” and the “Cell Phone Patient”
- And much more…
Better still, Ten Secrets to Great Customer Service is a customized multimedia, interactive, entertaining, educational and fun session that will keep your staff entertained and involved while they learn.
Each day you delay could mean lost patients and lost revenue. To learn more or to schedule your session, call us now at 1-800-656-0907.
“I strongly endorse the Healthcare Success customer service training program because this program, unlike others I’ve attended, works. It motivated my team to be better and we are seeing the results.”
Kristie L. Martinez, Administrator- Illinois Bone and Joint Institute, LLC