Customized on-hold messaging…
Build patient trust, loyalty, and self-referrals
And, yours can be up and running in your office in as little as 3 days…
Your staff does their best. But patients calling into your office (even for the first time) often have to be put on hold. It’s just a fact of doing business in a busy practice.
But there’s an easy way to turn on-hold time to your advantageIt’s the Healthcare Success customized On-hold Message System.
An On-hold Message System fills your patient’s telephone on-hold time with exciting information about your practice, health education, engaging facts, enlightening advice, and treatment recommendations in a compelling and friendly way that establishes and builds your patient relationships.
Why a custom On-hold Messaging System can make a big difference in your office…60% of your callers who are put on hold to dead silence will hang up…and 30% won’t call back. Even playing good music on hold is not music to your patients’ ears.
The fact is that industry research shows that 88% of callers prefer on-hold messages to music and silence.
But here is something even more important to keep in mind…
Research shows that more than 50% of your patients can’t name even three treatments or services you offer.
That’s why the on-hold messaging that make up your custom On-hold Message System are a perfect way to let your patients know more about what your medical practice offers- to introduce them to treatment and service recommendations, administer advice, disseminate important educational information, promote retail products you sell, and build loyalty. Even to earn referrals.
In fact, statistics show that the kind of messages we provide in your On-hold Message System increase your callers’ retention by 40% and raise inquiries and requests for treatments and services by 27%.
And it gets even better. Consider how profitable an economical solution like targeted on-hold messages about your medical practice or health are organization can be, when studies indicate that up to 20% of your callers will actually make a purchasing decision based on the information they hear while you have them on hold.
Want to know more about adding an On-hold Message System to your Marketing program?
Call us now at 1-800-656-0907 for complete details on getting your On-hold Message System up and running.