First in a Series: Ethical and professional advertising messages steer physician and healthcare provider advertising away from legal problems. We talk with a healthcare attorney about the proper handling of basic legal problem areas.
A legal mistake in healthcare advertising can ruin your
In the most extreme circumstances healthcare providers in every profession risk their reputation, their license and their livelihood if their marketing efforts run afoul of the maze of local, state or federal laws and regulations. And at the very least, a misstep can be a really bad PR experience.
In our many years of working with healthcare providers and their marketing efforts, we've never had a problem. Perhaps that's because we're conservative, we've got a lot of professional experience, and we want our clients and readers to steer clear of problem areas.
But we do hear horror stories.
In this first of a series article, we offer some elementary marketing "stay out of trouble" tips for healthcare providers. And since we are not attorneys (and we're not offering legal advice here), we talked to health care lawyer, consultant & blogger David Harlow (twitter.com/healthblawg).
"While some would say that the so-called 'learned professions' look a lot more like businesses these days, they are still held to higher standards when it comes to marketing and advertising. The primary risk for a professional coming in her licensing board's crosshairs is a board sanction, which could be a reprimand, a suspension or even a revocation of her license.
"Thus it's important—and a lot easier—for healthcare providers to avoid legal hassles in marketing and advertising by getting legal advice in advance, than it is to get untangled if they make a mistake," according to Attorney Harlow.
Healthcare providers and hospitals essentially did not advertise
prior to 1977. It was the legal profession itself that championed
the issue of advertising by professionals. The effort led
to a landmark US Supreme Court decision (Bates v. State Bar
of Arizona. 1977) which said that state bar associations could
no longer universally prohibit attorney advertising. And that
opened the door to relaxing the rules about advertising in
the medical professions.
It was also 1977 when the American Hospital Association sponsored its first symposium on marketing. But in the 30-plus years since, the adoption curve was gradual. Many doctors, dentists and other providers have maintained a conservative attitude and go-slow approach.
For older, established doctors, the concept of advertising was distasteful, maybe even unprofessional. Younger doctors, however, who are newer in practice and dealing with a highly competitive business environment, are more accepting of marketing and advertising.
Today, many, if not most, professionals are open to a conservative approach to advertising that is tasteful, professional and ethical.
What follows is not an exhaustive list of cautions, but these seven items are primary areas of sensitivity for healthcare advertising.
"I like to say that I practice preventive law,"
says Harlow. "Obtaining the advice of experienced counsel
in advance of embarking on a new marketing campaign—or
any new initiative—is an investment, and a bit of advance
planning that can help avoid financial and regulatory headaches
Clearly, there can be a lot at stake for any physician, surgeon, dentist or healthcare provider. "But observing the basic rules of the road keeps most professionals in safe advertising territory," attorney Harlow adds. If in doubt about the clarity and correctness of any advertising or promotional message, seek qualified legal counsel.
Of course, a lot of clients hate paying for an hour or two of legal advice, but patients also hate coming in for their annual physical as well. In both cases, a little prevention today can avoid a good deal of pain down the road.
OUR THANKS to David Harlow, (www.harlowgroup.net) a respected health care attorney and thought leader in health care law and policy. Mr. Harlow is a charter member of the Advisory Board of the Mayo Clinic Center for Health Care Social Media and has lectured extensively on health law topics to attorneys and to health care providers. His blog, HealthBlawg :: David Harlow's Health Care Law Blog, is nationally recognized as a leading health care law and policy blog. (email@example.com)
"Want to be famous? Share your marketing success story,
and we just might write a case study about you."