Category: Patient Experience

4 Ways to Build Trust with Patients Online

Trust is essential to any relationship. And it’s a key factor in maintaining relationships between doctors (and healthcare organizations) and patients. In person, building trust with patients depends on creating the best possible experience in the office and showing compassion. So how can hospitals, practices, and organizations maintain that level of trust in the digital […]

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Hiring the Perfect Medical Scheduler, AKA Superstar

Wanted: Customer Service SUPERSTAR. It’s the first phrase that should come to mind when you’re crafting a Medical Scheduler job description. The person who answers the phone for new patients can make or break your organization. This is someone with the power to convert every new patient who calls—or to drive many of them away. […]

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6 Simple Ways to Improve Patient Experience

Patient experience is a phrase we’ve all heard countless times—especially over the last few years. But when used in a hospital or practice, the phrase can occasionally elicit eye rolls. Healthcare professionals all wish they could spend more time with patients, and they try their best. But even the little things can make a difference […]

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5 Reasons Your Practice Is Losing Patients

It costs your hospital or practice about 5 times more to obtain a new patient than to keep an existing patient within your database. That’s why patient retention matters–the overall loss of a patient’s lifetime value is not something you want to give up. So if you’re losing patients, you might be…well…losing patience. The good […]

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“Despite practicing in a hyper-competitive market, our new-patient counts are double what they were for the same time period last year. Hiring Healthcare Success was one of the best business decisions I have ever made.”


– Jonathan Calure, MD