How to Reduce Risk and Embrace Healthcare Marketing Success

Healthcare marketing and advertising entails a certain amount of risk. Always has and always will. So the challenge for modern medical practices—individuals and organizations facing the new consumerism and intense competition—is how to achieve business and professional goals with a limited element of risk. Many providers are uncomfortable with the need to market their services.…

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Inbound Phone Calls: Why You Are Losing New Business

Every medical provider’s office gets at least two kinds of “opportunity” phone calls (described below) that potentially mean new business. Unfortunately, most doctors, medical groups and hospitals are losing new patients and cases when the phone rings…and they don’t know it. Here’s what’s going wrong, and what do instead. We don’t mean to be unkind…

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Pixar’s Magic: Storytelling is a Doctor’s Strongest Medicine

[Series installment.] Telling a meaningful story in—one that captures the imagination and interest of a patient—is best done face-to-face. Storytelling in healthcare requires preparation and practice, but the payoff is greater case acceptance, better compliance, and best of all, improved outcomes. One example: It’s standard procedure at particular specialist’s office to present the patient with…

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The Breakthrough Advantages of Twitter in Customer Service

Happy Birthday to . The ubiquitous social platform in everyone’s has matured significantly since its launch just 10 years ago. Considering the 140-character constraint, and the non-stop, fire hose gush -stream, provides some surprising and beneficial advantages for marketing and communications. And, one of the quickly emerging capabilities of for healthcare, hospitals…

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Medical Marketing to Millennials: Convenience is the New Currency

Is the Millennial Generation—AKA Millennials—a lazy bunch? Or has the pervasive availability of technology in society shaped an expectation of instant gratification? Or is convenience a byproduct of working families constantly pressed for time and resources? In spite of the abundance of reference material that attempts to define and describe the Millennial Generation, researchers can’t…

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Retooling Healthcare Marketing for the Small Screen

Exactly a year ago, Google used its considerable clout to “demand” that most websites become “mobile-friendly.” The world’s biggest search engine now tends to favor responsive web design as a ranking signal. What that means is: Websites (those designed for a desktop or laptop screen) that can be easily seen on users mobile device (Smartphone…

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