The Future of Healthcare Marketing and Digital Dominance

[Part of a continuing series] A colleague told the real-world story about seeing a group of senior citizens talking about their grandchildren. To our observer, the curious part was that each of the 70-plus-year-old grandparents had their smartphone in hand, complete with proud-moment pictures and videos. This snapshot is a micro-moment reminder of how personal […]

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Three Clever Little Marketing Tricks That Really Work

About the only big thing that these little marketing maneuvers have in common is that they all boost results. Take them. Use them. These tips come from a collection of “short-but-effective” marketing tricks that professionals will use often (but rarely reveal). The power of personalization marketing tricks… One of the least appreciated marketing concepts that […]

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10 Secrets to Creating Sharable (Maybe Viral) Content

There are times when healthcare providers—even health systems and hospitals—dive into content publishing with only a general idea about where they’re going or how to get there. Right from the start, creating and publishing authoritative material is challenging. But the initial creative step just gets the ball rolling. We all know that regular postings and […]

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4 Free Marketing Fixes to Attract More Patients at Midyear

At the risk of sounding like a loveable-but-annoying coach, it’s midyear and time to check your healthcare marketing plan. What’s the score? Are you attracting more patients? Six calendar pages are missing, so climb above the daily grind and take the 35-thousand foot perspective. Have you achieved half of your planned objectives…or are you stalled? Check-in […]

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How to Kill Unoccupied Time and Enhance Patient Satisfaction

[Part Two of a two-part article about long waiting times in accessing care and healthcare service delivery the doctor’s office. Read how to identify the problem and what to do about it. The first post is available here: Rethink Reception and Reduce Patient Waiting in Healthcare.] The nearly universal patient frustration (over 90 percent) tracks […]

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Hospital Name Change or Logo Soup: How Data Reveals Expectations [Podcast]

[Healthcare Success Leadership Podcast] In this installment of our continuing educational series, Healthcare Success CEO Stewart Gandolf talks with Rob Klein, founder and CEO of healthcare marketing research firm Klein & Partners. A prospective name change, branding or rebranding, will dramatically impact every aspect of a hospital system…image, operation and culture. Here’s how research can provide […]

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The Simple, Three-Part Secret to Asking for Referrals

Recently, I had a unique experience at a local IHOP restaurant. I’d like to share this real-world, simple-but-effective marketing idea that everyone can use. Here’s how asking for referrals can be an immediate boost for business. I was enjoying Father’s Day breakfast with the family. About halfway through our meal, an employee —wearing the name […]

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“Despite practicing in a hyper-competitive market, our new-patient counts are double what they were for the same time period last year. Hiring Healthcare Success was one of the best business decisions I have ever made.”


– Jonathan Calure, MD