Poor Man’s Reputation Management: An Idea You Can Steal

Someone who knows that I work in marketing passed along this little idea. As it happens, it comes from a retail small business, but with minor modification, it would play well in healthcare. Let’s call it: A Poor Man’s Reputation Management Idea. And, large office or small, it’s an effective idea that you’re welcome to […]

Building An Emotion-Based Marketing Campaign

Anyone who has been in need of medical care knows it can be a deeply personal and emotional experience. For friend, family or individual–from walking in the door to the time of discharge, people want to feel safe, respected and understood. Many hospitals and doctors promote themselves as the compassionate, caring choice that you can trust. So, as a provider, […]

Ways to Engage and Keep Your Brand Relevant

If your aim is to build an engaging, relevant brand there is one thing you must avoid: complacency. Brands unwilling or hesitant to embrace change, innovation, or advancements in technology quickly become irrelevant. Do you remember Kodak? It was a very popular photography company that sold cameras and roll film. It was built on a […]

Three Ways To Use Technology to Improve Trust and Communication

One of the most important things you can do as a business is to build trust with your clients. A business without trust is like a car without gas. It looks good but doesn’t go anywhere. The same bridge needs to exist in healthcare; building a trusting relationship between provider and patient. There are three […]

Are You Losing Business Because of a Bad ABOUT US Page?

Does the “About Us” page on your website clearly identify what your company, practice or hospital does? Does it explain why your readers need you, your products or services? No? Then you are losing business. Getting your About Us page right is important because, if you check your stats, you’ll see it is one of […]

1 in 5 Patients Ready to Dump Their Doctor to Get Telehealth Visits

Primary care practices don’t need to look far to find new patients. Two surveys found that 20 percent of consumers are willing to jump to a video-enabled provider. Here’s why the convenience of telehealth is driving a consumer trend in primary and chronic care. To set the stage, a friend talks about technically-backwards medical offices. None of […]

45 Reasons Why People Buy: Your Universal Marketing Plan Checklist

One of the unique dynamics and challenges in devising a healthcare marketing plan is to properly anticipate why people buy.    A health and medical services plan considers the future needs of an ever-present audience. As the familiar expression reminds us, the challenge is to engage consumers today for solutions they may need tomorrow.   […]

3 Shocking Statistics: How to Double Your Doctor Referral Opportunity

It turns out that “missed appointments” aren’t the core problem for specialty practices. At first glance, it seems like it would top the list. Almost every office has some “no shows.” But what cripples business the most is when a doctor referral never happens at all. Therefore consider the net effect of these three shocking […]

Preserve, Protect and Defend: Healthcare Reputation Management Tactics

Doctors aren’t the only people concerned about their online reputation. It is every brand, business and service provider with a Internet presence. But there are higher standards of quality with healthcare reputation management. Health care delivery in America is more intimate than an Amazon shopping experience. Consequently, patient experience has become a significant driver of success. Among the dozens of influential […]